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  1. Перед вами письмо. Соотнесите цифры с названиями его элементов. Какие элементы лишние?

Body                        Subject                                                  Letterhead

Signature                                               Complimentary close

Inside address                      Date                          Enclosure

Salutation

 

 

 

(1)

 

 

 

 

 

(2)

 

 

 

 

(3)

 

 

 

 

(4)

 

 

 

 

(5)

 

 

 

 

 

(6)

 

(7)

           Rachel Peterson

Human Resource Executive,

Inside address                                                                                   Maxwell Corporation,

700 Juarez Ave,

Laredo, TX,

United States

(956) 723-5321

 

Date                                                                                                     December1, 2008

 

 

Mr. Tommy Woods

Coordinator, Training and Placements Cell Letterhead

Texas Christian University

2800 S University Dr, Fort Worth,

Texas, USA — (817) 257-7000

 

 

Dear Mr. Woods, Salutation

 

 

We had recently met at a conference on «Recent trends in Training for College students in Texas Universities». There you had spoken about having workshops for students in «Entrepreneurship Development». Our company, as you will be aware, takes up such projects in the universities in US.

…

Waiting for your comments                       Body

 

 

Yours truly,                   Complimentary close

 

Rachel Peterson

Human Resource Executive            Signature

 

 

1 2 3 4 5 6 7 Лишние

элементы
Inside address Date Letterhead Salutation Body Complimentary close Signature Subject

Enclosure

 
  1. Прочитайте письмо-запрос (Letter of inquiry) и ответьте на вопросы:

What company does Mr. Chan write a letter to? Mr. Chan writes to Rich Lucky Trading Company.

What does he ask for in his inquiry letter? He asks to send him their current catalogue.

Who recommended him the company? Ms. Elsie Wong of Far Eastern Logistics recommended the company.

What is an African customer interested in? An African customer is interested in importing a range of printed 100% cotton cloth.

Rich Lucky Trading Company

345, Nathan Rd, Kowloon, H.K.

 

 

6 December 2010

 

Hi-fashion Garment Ltd

Unit 398

Shek Kip Mei Industrial Estate

 

Dear Sir or Madam

 

Request for Catalogue

 

Please send me your current catalogue.

 

Your company was recommended to me by Ms. Elsie Wong of Far Eastern Logistics.

Our African customer is interested in importing a range of printed 100% cotton cloth.

 

I look forward to hearing from you.

 

Yours

 

K.K. Chan

 

K.K. Chan

Merchandiser

 

 

 

  1. Восстановите пропущенные части письма – заявления (Letter of application) о приеме на работу.

 Before this job

which was advertised

from my present

with people

As the company is moving to another part of the country

in person and by phone

 

 

Mr Knight

Westfords Ltd

500 Sample Street

Sample Town

LZX 1XX

 

Dear Mr Knight

 

I would like to apply for the job of IT Support Officer B (1) in today’s Journal.

 

For the past four years I have worked in IT with Brown’s., E (2) I will be made redundant in two weeks’ time.

 

My present job involves various IT duties F (3). I also:

• deal with IT queries

• handle incoming calls

• handle incoming and outgoing post

• order printer consumables.

 

A (4) I was a trainee with Brightson’s (Solicitors) in North Street, Invertown and completed RSA I and II in Business Administration and have various Microsoft package experience.

 

I have always enjoyed working  D (5) and think my previous experience will allow me to work as part of the team and to be an effective representative of your company.

 

I am available for interview at any time and could start work immediately. You can ask for references  C (6) and previous employers.

 

Please find enclosed a copy of my CV for more information.

 

I look forward to hearing from you.

 

Yours sincerely,

 

 

 

  1. Ознакомьтесь с примерами служебной записки (Memorandum) и сделайте вывод о ее структуре.
Interoffice Memo

 

To:            The Vice Principal

From:         Mahmudul Hasan, Principal

Date:         15 August, 2014

Subject:     Punctuality of all Staff

 

This is to inform you with great anxiety that the authority has noticed some teachers are not punctual and indifferent to their duties. In these circumstances, you all are requested to be more punctual and to take all necessary steps to maintain smooth environment of education in the institution.
MEMO

To:    Health & Safety Committee

From:         Joe Chan, Chairperson, H&S Ctte

Date: 6 Dec ’10

Subject: Room change for next meeting

 

The meeting on Saturday, 8 January

has been changed to Room 101.

                      

The structure includes the following parts: to, from, date and subject.

  1. Расположите части записки в правильном порядке во второй колонке.

 

1 7 a) In order to receive sick pay, I need to send in my doctor’s note.
2 5 b) Message:   

 
3 8 c) Please confirm that the cost of the medicine is covered by the company health scheme.
4 9 d) I attach the doctor’s note.      

 
5 10 e) Thank you.

 
6 1 f) To: Julia Wong, Human Resources

 
7 6 g) I was sick yesterday, and therefore I couldn’t come to work.     
8 3 h) Date: 6 December 2019

 
9 4 i) Subject: Sick leave certificate

 
10 2 j) From: K.K. Wong. Sales

 
  1. Прочитайте образец письма—претензии (Letter of Complaint) и ответьте на вопрос: What occasion does Maria Johnson complain of?

She complains of her stay at the New Hotel, Los Christianos, Tenerife, on 10 – 18 August 2010, which she booked with the company for her family and her.

 

5 High View

Birmingham

B15 3DA

 

22 August, 2010

 

Mr R. T. Black

Customer Service Department

Sunny Holiday Company

P.O. Box 4

Birmingham

B5 1CB

 

Re: Holiday reference number CT2118M

 

Dear Mr Black!

 

Following our telephone conversation earlier today, I am writing to give details of my dissatisfaction with my stay at the New Hotel, Los Christianos, Tenerife, on 10 – 18 August 2010, which I booked with your company for my family and me.

 

My central complaint is that the hotel fell far short of the description in the brochure. We had booked two double suites, in rooms 213 and 214. Although the rooms were billed as four-star accommodation, they were very cramped, and the furnishings were worn and dirty. In addition, the shower in room 213 did not work. The hotel’s grounds, described in the brochure as “pleasant, tranquil, and spacious,” were in fact bordered on two sides by a very busy main road. The swimming pool was closed the entire week for repairs.

 

When we spoke to your representative, Tracey Mills, she promised to try to get the shower fixed, but this took an unacceptably long time to happen — three days from when we first complained. I asked her to fill out an accommodation report form detailing these issues and I enclose a copy for your information, together with photos of the bedrooms and the hotel grounds.

 

As I stated in my telephone call, I feel that we are due a full refund for this hotel stay as it failed to meet the description in the brochure, and it ruined our holiday.

 

I look forward to hearing from you within the next two weeks.

 

Sincerely yours,

Maria Johnson

 

 

 

  1. Соотнесите предложения с данными типами писем. В каждом письме можно использовать по две фразы из приведённого списка.

 

1.    Letter of inquiry A, E a)    I am writing in order to ask for some further information concerning this scholarship.
2.    Letter of complaint B, D b)   I hope all these problems entitle me to some kind of compensation.
3.    Memorandum H, F c)    Enclosed is a copy of my resume.
4.    Letter of application C, G d)   This letter is to certify that an error has occurred in the processing of sensitive information.
e)    Please send me your current catalogue.
f)     Unfortunately, the trip was not as relaxing and pleasant as advertised in your brochure.
g)    I am available for interview at any time and could start work immediately.
h)   It is with great sorrow that I am hereby tendering my resignation to you.

 

  1. Познакомьтесь с образцом резюме (Curriculum Vitae) и расскажите в двух – трёх предложениях, что вы узнали об Энн Джексон.

Ann Jackson lives in Scotland. She is a journalist. She can speak German and French. She is looking for a job.

 

 

1.    Personal Details

  

Ann Jackson

52 Hanover Street

Edinburgh EH2 5LM

Scotland

Phone – 01957487004

Email: annjackson@mid.net
 

2.    Education

1981 -1988

1988 -1991

 

1991 — 1998

  

Broadfield School, Brighton

A levels in German (A), English (B), History (B), and Geography (C)

University of London

BA (Honours) in Journalism and Media Studies (Class II)

London Chamber of Commerce and Industry

Diploma in Public Relations

 
3.    Professional Experience

2000 – present

 

 

1999 – 2000

 

 

1999 -2000

  

 

Public Relations Officer, Scottish Nature Trust

Editor of the Trust’s monthly journal

In charge of relations with European environmental agencies

Press Officer, Highlands Tourist Board

·       Preparation of promotional materials and brochures

·       Co-ordination of media coverage

Two three-month training periods as assistant to the Sports Editor

·       Arranging and conducting interviews

·       Preparation of articles covering local community sports events

 
4.    Skills

Languages

Additional

 

 Windows, MS Office 2000, Excel, Internet

Fluent German and proficient in French

Driving license
5.    Activities Skiing and swimming

Ski instructor (grade II)

 
6.    References Herbert Lindsay, Professor of Journalism, London University

Diane Swans, Sports Editor, The News Herald

 

 

ЗАДАНИЕ N 1
Расположите части делового письма в правильном порядке
ВАРИАНТЫ ОТВЕТОВ:

1) Dear Mr. Ramirez 2) Your letter of March 15 arrived this morning.
………………………………………………
I look forward to your visit next month.
3) Polycomp Worldwide
459-34 Grand Hotel Avenue
Yaipei
Taiwan
August 15, 2003		 4) Sincerely yours
Bill Chang
Bill Chang
President(From ‘Business Correspondence: A Guide to Everyday English’ by Lin Lougheed)
5) Mr. Gilbert M. Ramirez
Vice President, Marketing
Soup and Salads Restaurant
5632 Western Avenue
Los Angeles, California 90026

5,3,4,1,2
ЗАДАНИЕ N 2

Перед Вами конверт

 

Соотнесите информацию под определенным номером на конверте с тем, что она обозначает.
ВАРИАНТЫ ОТВЕТОВ:

A) the addressee’s company name 3 B) the ZIP Code in the mailing address 6
C) the town the letter comes from 1 D) the ZIP Code in the return address 2
E) the street name in the mailing address 5 F) the addressee 4

 

ЗАДАНИЕ N 3

Определите, к какому виду делового документа относится представленный ниже отрывок
ВАРИАНТЫ ОТВЕТОВ:

1) Memo 2) Letter of apology
3) Letter of inquiry 4) CV
ЗАДАНИЕ N 4

Выберите слова или сочетания слов для заполнения пропусков так, чтобы они отражали особенности оформления служебной записки

To            : Secretarial Supervisor
(1) C : Claire McElroy
(2) A : Demonstration of new office equipment

The (3) D of Smart Equipment will visit us on 28 April to demonstrate their new computer and fax-machine which you are sure to be interested in.
Please arrange the time to meet him so that all your staff could be present.
(4) B
ВАРИАНТЫ ОТВЕТОВ:

A) Subject B) C.M.
C) From D) Sales Manager

 

 

 

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