КОНТРОЛЬНАЯ РАБОТА № 3.

 TASK 1.

  Read the article below about hotels and business travellers. Choose the best sentence from A–E below to fill each of the gaps. For each question 1–5 , mark one letter. Do not use any letter more than once.

What do business travellers want from a hotel? Is it just a room, a bed and CNN on cable? What more can a hotel offer business customers?

 Hotels do not just cater for business travellers, but offer services for tourists and other types of guests. (1) Е Business travellers might also be interested in the latest in entertainment like virtual golfing simulators so they can keep up their game without having to join a golf club.

 (2) А. Ten years ago the TV and mini-bar were all that could be found in hotel rooms. Now rooms generally have hi-speed or Wi-Fi Internet connections, as well as a large menu of free and Pay TV options. Even bathrooms are becoming more sophisticated, with extra powerful hair driers, and make-up mirrors which do not steam up! (3) D

 

In every good hotel there should be a range of hotel services available. You should be able to exchange money into the local currency and, of course, there is also room service, for when you just can’t face eating alone in the hotel restaurant. Some hotels now offer baby sitter services (not usually much use for the business traveller!). (4) B After a long day of meetings and difficult negotiations, some business people often just want to collapse on their beds and get ready for the next day or their early morning flight, but for others there is always the hotel bar to relax in.

Security is a major issue in hotels. All rooms should have a spy hole and door chain and the lift door should only open on your floor if you have a card key for a room there. Some lifts now have CCTV in them, monitored from the hotel reception or security centre. (5) С In Washington the Hamilton Crowne Plaza has introduced a woman-only floor. The rooms have Danielle Steele and Nora Roberts novels, women’s magazines and a special room service menu.

 

A As modern hotels often have dedicated business centres, with computer, printing and photo-copying facilities, it’s possible to get a lot of work done at the hotel.

B Others even have a personal shopper for those who need help in the local shops and markets.

C Some hotels have women-only rooms, such as the five-star Grange City Hotel in London, which has 68 rooms reserved exclusively for women after customer research revealed half of its clients were women, and most of them felt vulnerable when travelling.

D These range from spas and beauty treatments, indoor heated swimming pools, saunas and gymnasiums to theatres and games rooms, and can be used by the business man or woman with time on their hands.

E Even though rooms are often equipped with trouser presses and irons, most good hotels offer a fast and reliable laundry service.

 

 

 TASK 2.

 Look at the statements below and the extracts from an article on work placements.

Which section (A, B, C or D) does each statement 1–7 refer to?

For each statement 1–7 mark one letter (A, B, C or D).

You will need to use some of these letters more than once.

 

1 The employer should offer their opinion on how successful a student has been on the placement.

2 You might have to do many different tasks.

3 There are many advantages for students doing a work placement.

4 Doing a work placement will make you more attractive to future employers.

5 You can watch how one person does their work.

6 It is better for a company to employ someone they know already.

7 Doing an internship can help you check if you have chosen the most appropriate career.

 

A There are many benefits if you do a work placement or internship. You will have the opportunity to practise your skills in the workplace and you can test your career plans to see if you have made the right decision. You can make contacts for the future, if you make a good impression. You will learn how to take responsibility for your work and how to behave in an environment which is different from being a student. A work placement also enhances the look of your CV (many jobs are unavailable to those with no experience) – and, of course, you’ll earn some money. 3 7

 

B Employers can also benefit from work placements. Students have up-to-date knowledge and skills which can be put to good use on a project. Students are often highly motivated and work hard, and staff and students learn from each other as they do their work tasks. If a student works really well, the employer can offer them a full time job with less risk than with an unknown person. The student will be familiar with the organization and its unwritten rules and will fit in better than someone who is completely new. 6 2

 

C There are different kinds of work placements. ‘Work shadowing’ means following someone around as they do their work to see how they do it. A general role will mean being involved in many different aspects of work in a department or company and learning how a wide range of things work in the organisation. Taking on a specific role on a project or in a department is more like having a real job and you will probably be responsible for a specific area of work. 5

 

D The most important quality the employer is looking for is attitude. When you approach an employer for a work placement you must show that you are enthusiastic and willing to learn. This is more important than previous experience. You will be able to learn from any work experience but it is best to apply for a role which you are interested in and in which you can offer the employer some benefit. You should also expect the employer to assess your work and to offer you a written appraisal of how you performed in such areas as meeting deadlines and dealing with your workload. 1 4

 

TASK 3.

Look at the statements below and the extracts from an article on negotiation.

Which section (A, B, C or D) does each statement 1–8 refer to?

For each statement 1–8 mark one letter (A, B, C or D).

You will need to use some of these letters more than once.

 

 

1 You should try work out how the other person negotiating feels, and what they want.

2 You need to know what you can use to show movement during the negotiation.

3 Win-win is better for business over a longer period.

4 You need to know if you can stop negotiating if you have to.

5 A win-win negotiation is where the two parties are working hard together.

6 You need to be creative during the negotiation.

7 This type of negotiation is where one party finishes the negotiation in a better position.

8 You should be able to offer something to encourage the other party to reach agreement.

9

 

A 7 4 There are two main forms of negotiation. Distributive negotiation is where you want to win the negotiation and you must use persuasion to reach your goals. Both parties to the negotiation are looking for a different outcome – both to want to achieve what is best for them. This is known as a ‘win-lose’ negotiation. Integrative negotiation is where both parties are striving together to reach the best compromise solution to the issue and both will achieve something of what they want and offset this against something they do not get. This is also known as a ‘win-win’ scenario.

 

B 8 1 Before negotiating, it is a good idea to prepare extremely thoroughly. You need to know how you feel personally about the negotiation and how the other party feels about the negotiation. It is also good to find out what style of negotiation they prefer – win-win or win-lose. Write down what your objectives are and try to think what their objectives are. What would be a win for you, and what is your bottom line? You should finally decide on your ‘BATNA’, which is the ‘Best Alternative to A Negotiated Agreement’. Can you walk away from the deal? What other choices do you have? What is the BATNA of the other party? Thinking like them will help you achieve your own goals, because you will understand what it is important to them.

 

C 3 2 Your objectives should be divided into three categories – your ‘needs’, ‘wants’, and things which would be ‘nice to have’. The ‘needs’ are what you must get out of the negotiation – your bottom line, upon which you are unwilling or unable to compromise. Your ‘wants’ are things that you can be flexible about and allow movement on during the negotiation process. The ‘nice to have’ items can be used as bargaining chips. You shouldn’t allow emotion to come into your objectives – be realistic. Knowing what you want will help you to keep a clear focus during the negotiation.

D 5 6 When aiming at a win-win solution, you should open the negotiation with some small talk. This will help you to get to know the other side a bit better first. The next step is to state clearly your objectives and carefully listen to theirs. Be open about your commitment to a win-win outcome, which will build a long-term business relationship. Once it is clear where everyone stands then areas of disagreement or conflict can be agreed on and then resolved through movement by both negotiators. You should be adaptable and be able to think outside the box during the negotiation, and remember that you are trying to reach a mutually beneficial outcome. Consider what incentives you can offer to close the deal. When mutual agreement has been reached then the agreed-upon terms should be put into writing.

 

 TASK 4.

 

Read the article on job interviews and sentences 1–6 below.

For each sentence 1–6 mark one letter (A, B, C or D).

It makes sense to interview no more than six candidates because of the cost and time involved. After the short-listing process of reviewing CVs or application forms against the job description and person specifications, preparation for the interviews can be started.

 

The aim of the interview is to collect information about the suitability of the candidate for a particular post, not to find out if the candidate is likeable. Individual interviews can be useful, but panel interviews can help protect against individual bias, though they are more expensive. Too many people on the panel can be intimidating: three seems to be a good number, with one chairperson. The interviewers should review the job description, person specification and applications, and be familiar with the requirements of the job. They should make notes of the key areas and discuss these with their colleagues. It should be clear before the interviews start who will ask which questions, because a free-for-all can be confusing for the candidate.

 

The interview should have a clear structure and this should be explained to the candidate at the very start. The chairperson should link between the phases of the interview and between the panelists. This is especially true for telephone interviews.

 

There are five phases to the interview. An introduction to the interviewers helps to settle the candidate. Then the structure of the interview should be explained.

 

The main phase is the questioning of the candidate to obtain the information necessary to make a good decision. Questions should focus on the past, not the future and the panel should avoid hypothetical questions. General questions should lead to more focused questions which are looking for evidence of what the candidate did in certain situations. You will use the CV or application form as the basis for this stage. You are looking for concrete answers which highlight learning experiences and achievements. You should also explore the candidate’s background, expertise, knowledge and skills as well as what they think of as their strengths and weaknesses. You are also checking to see if there are any inconsistencies between what the application and the candidate says.

 

After this, the longest phase, the candidate should be invited to ask any questions they have about the job, the company, or anything else they might want clarified. Remember that the interview is not just about whether you feel the candidate is right for the job: it is also the time for the candidate to decide if the job and the company are suitable for them, and the opportunity for the candidate to question you is essential for them to be able to make this decision. At the conclusion of the interview the chairperson should make it clear when the candidate will hear the results of the interview.

 

An interview should be relaxed and friendly, but the interviewers should remain in control and be able to draw out nervous or shy candidates and to manage over-confident ones. Making a recruitment error can be very expensive and difficult to correct and interviewing should be seen as a moment of truth in the selection process.

 

1 In the first paragraph, the writer suggests that six people should be interviewed because

A not everyone deserves an interview.

B it is the right thing to do.

C it takes a long time to read all the applications.

D it is expensive and time-consuming to interview more than six.

 

2 In the second paragraph, the writer suggests there should be

A a large panel of good interviewers.

B four on a panel including one chairperson.

C a good number of people on the panel.

D a chairperson and two others on the panel.

 

3 The questioning phase of the interview is

A when the candidate can ask questions about the company.

B the longest and most important part of the whole interview.

C a time to talk about the past and future of the candidate.

D when you can ask what the candidate would do in certain situations.

 

4 The chairperson’s role is important because they

A introduce the interviewers and close the interview at the end.

B control the structure of the interview and connect the phases.
C decide if there will be a second interview or not.
D check to make sure the candidate did not lie on their CV.

 

5 According to the text the candidate can ask questions

A about what they have forgotten to say in the interview.

B to find out more about the interview.

C to find out when the results will be known.

D to help them decide if they are a good match for the job.

 

6 Which of the following best summarizes the text?

A An interview takes a long time.

B Interviews should be the same for everyone.

C Interviews are too important to get wrong.

 

TASK 5.

 

Complete this text with the correct form of the verbs in brackets.

 

I (1) WAS OFFERED (offer) a job yesterday working for BP. They (2) IS (be) a great company to work for. They (3) OPERATE (operate) in many interesting countries – last month a new office (4) WAS OPENED (open) in Ecuador.

The interview (5) WAS (be) really difficult. I (6) WAS ASKED (ask) lots of challenging questions.

I (7) WAS GIVEN (give) a copy of their code of conduct which I (8) HAD (have) to read and learn before I start work, so that’s going to be my bedtime reading for a while! I (9) AM (be) very much looking forward to (10) WORK (work) for them.

  TASK 6.

 

Write questions for these answers using the word given.

 

1 How many questions do ypu have?

 

I’m having problems with my laptop.

 

2 Can I press on button?

 

No, nothing happens when I press the on button.

 

3 What is your name?

 

John Smith. S-M-I-T-H.

 

4 Can I have your address?

 

It’s WWTO 5689 THHY KLIO 9000

 

5 Can we meet here?

 

OK, I’ll be here until 5pm. Use this number – 872 …