Выберите правильный вариант:

Ann doesn’t like her friend’s suite; she thinks ___ (ее) is better. a) hers b) her c) its d) she’s

It ___ at the moment.

a) doesn’t rain b) isn’t rain c) isn’t raining d) won’t rain

He studied hotel service because he enjoyed ___ with people.

a) to work b) working c) having worked d) to be working

We went ___ last holiday.

a) to climb b) climbing c) for climbing d) to climbing

Who ___a client to make a reservation in a hotel ?

a) does help b) helps c) do help d) has help

They have a double room with all modern conveniences, ___ ?

a) haven’t they b) aren’t they c) are they d) have they

There ____ furnished and unfurnished apartments.

a) is b) no c) are d) —

Our hotel is _____ in the city.

a) better b) the most good c) the best d) bettest

We had four meals___ day at a hotel.

a) on b) at c) in d) a

I am afraid you have spent_____ money.

a) many b) few c) a lot of d) a few

There is ___ special in her. She is quite an ordinary person.

a) something b) anything c) everything d) nothing

___ nature of Krasnodar is beautiful.

a) a b) an c) the d) —

King George of Greece opened the 1^st Olympic Games of the modern era in Athens before a stadium crowd of 70.000 ( ___ ).

a) seventy thousand b) seventy thousands c) the seventy thousands d) a seventy thousand

___ many things in others and nothing in yourself.

a) Forgive b) To forgive c) Will forgive d) Forgiving

How long ago ___ ?

a) did they marry b) have they married c) they married d) married they

When we arrived to the hotel, she ___ a letter.

a) is typing b) was typing c) has typing d) had been typing

How much________the rooms cost?

a) is b) do c) does d) have

 

I ___ what you’re talking about.

a) don’t understand b) am not understanding c) not understanding d) are not understand

Lose an hour in the morning, and you __ all day looking for it.

a) have spent b) spending c) were spending d) will spend

 

Расставьте фразы диалога в правильном порядке и переведите готовый диалог:

Can I help you?

Yes? I would like a pair of high-heeled boots.

Here are several pairs of boots. Will you try them on?

Yes, it seems they fit me perfectly. How much are they?

This pair is on sale. It’s only 70$.

All right, I’ll take them.

What size?

Size 36 with pointed toes.

Perhaps, this pair will do?

Oh, these ones are nice, but a little tight, I’m afraid.

Then will you try on these?

Well, these boots are too large.

 

—          Могу ли я Вам помочь?

—          Да. Я хотел бы пару сапог на высоких каблуках

— Вот несколько пар сапог. Вы будете их мерить?

— Да, похоже, они мне подходят идеально. Сколько они стоят?

— Эта пара на распродаже. Она стоит всего лишь 70 $.

— Хорошо, я возьму их.

—          Конечно. Какой размер нужен?

— Размер 36 с острыми носами.

— Может быть, эта пара подойдет?

— О, эти ботинки красивые, но, боюсь, они немного узкие.

— Тогда примерите эти?

— Ну, эти ботинки слишком большие.

 

III. Вставьте слова в предложения:

(dessert, room key, waiter, order, check-in, lobby, room service, beverage)

 

My cousin will arrive and check-in at 2 pm on Monday. He will check-out on Friday.

Peach juice is my favourite beverage.

Be careful! Don’t lose the room key.

Now that we’ve finished the main course, let’s order dessert. Maybe ice-cream?

The driver of the shuttle bus said we should wait for him downstairs in the lobby.

Here comes a waiter to take our order.

If you are hungry, we can call room service.

Let’s take a look at the menu and then we can decide what food to order.

 

Переведите фразы на русский язык и составьте с ними свои предложения: Luggage cart, parking pass, a single room, damage charge, a set menu.

Багажная тележка, парковочный талон, одноместная комната, плата за ущерб, комплексное меню.

I would like to have a luggage cart.

Where can I get a parking pass?

Would you like a single room or a double room?

The damage charge is too high.

There is a good set menu in a restaurant.

Составьте монологическое высказывание о том, какие качества и умения требуются специалисту сферы сервиса, и насколько вы, по вашему мнению, ими обладаете и подходите для этой профессии.

There are high requirements to service specialists. Depending on the services provided, employees of companies and service enterprises should have a variety of personal and professional qualities, abilities and skills. However, such qualities as attentiveness, diligence, accuracy, and the ability to work in a short time are common to service specialists. Regardless of the specific direction in which this specialist works, whether it is public catering, transport services or consumer services, he daily has to communicate directly with customers. It will require communicative qualities, friendliness, patience, ability to explain, responsiveness and competent speech.

The ability to be creative, inventiveness, creative thinking and artistry are also very necessary qualities for a service specialist. These qualities are especially valuable for such areas as culture, recreation, entertainment and recreation, tourism and the hotel business.

 

Working in some specialties of the service sector will require knowledge of foreign languages ​​and modern information technologies.

 

A good memory, analytical thinking and mathematical skills, for example, will be very useful for many employees of household services and catering. After all, these specialists have to deal with a large number of various materials and products, respectively, to know their properties, calculate the flow rate for certain types of products, control the quality of finished orders.

 

A large number of orders and active communication with customers will require the service sector employees to be highly efficient, collected, to be able to concentrate and pay attention to details.

I believe that I have such qualities.