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Мы готовы помочь Вам.

1. a) there are no available rooms at the hotel
2. b) the visitor does not want to wait, he needs his room immediately
3. c) the receptionist and hotel manager are not able to arrange the situation
4. d) too many the departing guests who don’t leave earlier than noon
5. e) the hotel has late check-in time

What are the possible options?

1. a) the visitor has to wait for an hour
2. b) the visitor has a coffee in the lobby bar
3. c) the solution is to use a cab and go to another hotel
4. d) to change a person in Front Desk
5. e) to complain to the Hotel Manager about lackof agreement between the Visitor and the Receptionist