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1. Read and learn the following words and phrases:

to sound rude and unhelpful – говорить грубо и беспомощно
to put off a call – сбрасывать вызов
to lose track of the conversation – терять суть разговора
to avoid (doing) smth – избегать чего-либо
account department – расчетный отдел
an invoice – счет, фактура
to speak up – говорить громче
to hold on – оставаться на связи, на линии
to spell – писать по буквам
to get back to smb – вернуться, перезвонить
to dispatch – посылать
to estimate for a contract – оценивать контракт
feasibility study – выполнение исследования
to be in charge of – быть ответственным за
to be/keep in touch with smb – быть в контакте с кем-либо 
to pretend — притворяться

2. Choose a noun that can follow the verb:

1. to lose 
a) track b) a call c) department
2. to put off
a) invoice b) a call c) study
3. to estimate for
a)message b) the phone c) a contract
4. to keep in
a)within the hour b) again c) touch

3. Match up the words on the left with their definitions on the right:

1.to dispatch — 5.to send off
2.to pretend — 6.to give an appearance of (smth that is not true), with the intention of deceiving
3.to estimate — 4.to calculate an amount, cost
4.an invoice- 2.a bill of goods received
5.rude — 1.violent, impolite
6.to spell — 3.to name the letters in order to form a word

4. Write the antonyms to the words below:

to put off a call – to dial the number

to speak up – to speak quietly

to lose track of the conversation — understand the essence of the conversation

to sound rude and unhelpful – to sound polite and helpful

to dispatch – to get

5. Choose one topic and make a dialogue. Work in pairs.
1. Phone each other in order to find out some information to help you 
a) do business in a foreign city
b) give a presentation
c) attend a job interview

2. You’re making a telephone call, but hear the recorded message on the answer phone. So, you leave your message.

Secretary. Good morning, Best Motors Company. How can I help you?

Jack. Hello, this is Jack Wharton speaking. I’d like to speak to Nick Stanley, please.

Secretary. Oh, I’m afraid Mr Stanley isn’t here at the moment. Would you like to leave a message?

Jack. Certainly. Would you ask him to call me back? I need to talk to him urgently!

Secretary. Yes, of course. Thank you for your call.

Jack. Thanks, bye.

Secretary. Good bye.

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