Match the words from the text and their synonyms. Подберите к данным словам синонимы.

(~) pretty easy — very easy

(~) imperative — essential

(~) for instance – for example

(~) polite — gracious

(~) unwarranted — unjustified

(~)variety — range

(~) lacking clarity — unclear

(~) ditto — similarly

(~) decent — respectable

(~) well-mannered — polite

(~) congenial — friendly

(~) presume — assume

(~) entertain — amuse

(~) engage — join

(~) crude — raw

Complete the sentences with the words given below. Подставьте слова в предложения.

(~)It is not possible to watch the lip movement of the person speaking on the other side of the phone.

(~) Of course, it’s rare to see people being polite over the phone, as if every call is unwarranted and uncalled for.

(~)Many people have a tendency to talk incessantly on the phone, while not giving the other person a word.

(~)It will be better not to pick up the phone when you are eating something.

(~) Phone call should be accurate and detailed.

(~) Telephone etiquette is all about communicating in the right way, as it is different from a face-to-face conversation.

(~)Make sure that you do not interrupt the other person before he/she has completed the sentence.

(~)Then you have to leave a conversation.

(~)There are some basic things you need to avoid on the phone and eating or interrupting is one of them.

(~) This is for you!

(~)Phone still remains an imperative part of all communication.

(~) So, while appointing someone, ensure that the person is engaged in taking calls

(~)Talking without preparation can be unwarranted, especially when you cannot see or hear the person you’re talking to.

Match the words from the text and their synonyms. Подберите к данным словам синонимы.

(~)frustrating — disappointed

(~)fine art — artwork

(~)weekdays – working days

(~)business hours – office hours

(~)to get across – to penetrate

(~)company headquarters – registered office

(~)memo — note

(~)unintelligible — illegible

(~)feedback — reaction

(~)extension — expansion

(~)crucial — critical

Complete the sentences with the words given below. Подставьте слова в предложения.

(~)Though this might sound a simple task, telephone etiquette is an art in taking phone messages as well.

(~)Then when you heard the loud sound, you didn’t know what to say?

(~)But with a little practice, you’ll be a voicemail expert.

(~)It connects a person with the other and also helps in conveying information.

(~) Phone message should be accurate and detailed.

(~) It is necessary the owner to spend little or no time in deciphering the note.

(~)When you call people but they aren’t there, often their voicemail “picks up” or answers the phone.

(~)Then you have to leave a conversation.

(~)There can be nothing more annoying and frustrating than to be handed a crumpled piece of paper.

(~)It shows the interactive feedback of the person appointed for the task.

(~)Phone still remains an imperative part of all business hours.

(~) So, while appointing someone, ensure that the person is crucial in taking calls.

(~)Talking without preparation can be unintelligible, especially when you cannot see or hear the person you’re talking to.

 

Choose the correct form of the participle. Выберите правильную форму причастия.

(~)Books borrowed out of the library must be returned within three weeks.

(~)With the decision taken, nothing can make me give it up.

(~)There were Japanese tourists everywhere, taking photographs and buying souvenirs.

(~)The letter having written, he asked a colleague to check his English.

(~)I’ve spent the whole morning writing an essay.

(~)On the wall, there was some graffiti standing in big black letters.

Answer the questions. Выберите ответ на вопрос из предложенных вариантов.

(??)What do people need business skills for?

(?) It’s challenging and rewarding.

(?) To work within an organisation

(?) It’s conferencing, presentation, influencing

(??). What are the basic business skills? Advanced?

(?) It’s formal business education

(?) To work within an organization

(?)It is conferencing, presentation, influencing, critical thinking, and teambuilding

(??).What ability will good business skills give to you?

(?) To give you the ability to communicate effectively with colleagues

(?) The survival in a very tricky time in our economy.

(?) Quite the opposite needs to happen

Match the words from the text and their synonyms. Подберите к данным словам синонимы.

 (~) career — occupation

(~) challenge — defiance

(~) challenging — difficult

 (~) a desire — a wish

(~)to get across – to pass over

(~) extra hours — overtime

(~) get paid – to earn

(~) hire — employ

 (~) rewarding — fruitful

(~) route — way

(~)to get slashed – to cut yourself

Match English phrases from the text with their Russian equivalents. Подберите русские эквиваленты к английским словосочетаниям

(~)management~ менеджмент, управление

 (~) difficult matter – сложное дело

(~) employee — работник

(~) to be aware of the disadvantages – знать недостатки

(~) to deal with – иметь дело с

(~) overcoming these challenges – преодоление этих проблем

(~)company — компания

(~)get paid — оплачивать

(~) provide you with a great sense of satisfaction – давать большое чувство удовлетворения

(~) to get across — переправляться

Put the words in the correct order to make sentences. Восстановите порядок слов в предложениях.

1. It will not be better to pick up the phone when you are eating something.

2. Try to speak as clearly as you can.

3. Observing telephone etiquette is imperative.

4. It is being said to understand difficult what can become.

5. Maintain a rather decent tempo.

6. It can be very annoying for him or her.

7. Many people have a tendency to talk incessantly.