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Dear Sir/Madam,

I am Alice Meet who bought a phone in Internet shop. I am writing to express my dissatisfaction with the phone I bought in your shop.

I bought the phone and a phone charger from the phone. When I came home, I plugged the charger into the outlet according to the instructions. The problem is that after 2 hours the charger began to spark and melt. My mobile phone was damaged.

To resolve the problem, I would appreciate it if you could give my money back. I insist on a full refund. Enclosed are copies of my receipt concerning this purchase.

I look forward to your reply and a resolution to my problem. I will wait until  seeking help from a consumer protection agency or other assistance. Please contact me at the above address or by phone at 5456666.

Yours faithfully,

Alice Meet