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Warm up

1. B
2. The definition of the word ‘etiquette’ is the expected code of polite behaviour in society or within a particular group. SThe definition of the word ‘etiquette’ is the expected code of polite behaviour in society or within a particular group.

Reading comprehension

1. False
2. True
3. True
4. True
5. True
6. False
7. True
8. True

Vocabulary

1. Policy
2. Salutations
3. Brief
4. Copies
5. Capitals
6. Spelling
7. Out-of-office reply
8. Inbox

Speaking

1. I think it is very important to respect these rules in cyberspace.
2. The most important is to check your spelling and grammar, because it shows your education.
3. I participate in online discussion groups, because I think they are necessary for my education.
4. The primary difference is that business communications are a reflection of your brand i.e. your business. If you communicate with poor grammar, lack of sentence structure and clarity, what will that say about your commercial enterprise. When it comes to your personal emails with family and friends, formality really doesn’t matter as much. In business formality is a sign of professionalism and respect.