1. Match the complaints with the replies.

A

1.My room is in a terrible state. G

2. My cases haven’t been brought to my room. D
3. The bulbs in the bathroom have burnt out. C
4. I ordered two breakfasts in my room half an hour ago. A
5. The shirts and trousers haven’t come back. E
6. The shower in the bathroom doesn’t work. B
7. My coffee is cold. F

B

1. I’m sorry, madam. I’ll make sure it’ll be brought up immediately.
2. I’ll send someone up to repair it straight away.
3. I’ll send an electrician up at once.
4. I’m terribly sorry about that, sir. I’ll talk to the porter right away.
5. I’ll contact the Laundry service.
6. I’m sorry, sir, I’ll bring you another one at once.
7. It should have been cleaned. I’ll contact the Housekeeping straight away.

(7 баллов)

 

2. You are a receptionist. A guest phones the front desk and makes a complaint. Try to solve these problems and calm the guest.

1) no hangers in the wardrobe; Sorry, I’ll send someone up to bring them straight away.

2) TV out of order;  Sorry, I’ll contact the repair service.

3) room service breakfast late; I’m sorry, sir. I’ll make sure it’ll be brought up immediately.

4) noisy neighbours; I am sorry, it won’t happen again.

5) insects in the bathroom; I’m terribly sorry about that, sir. I’ll contact the maid right now.

6) problem with a fridge/lamp. I’ll send someone up to repair it straight away.

 

(6 баллов)

3. Translate the
4. A: Я звонил вам три раза, но завтрак так и не принесли.

B: Простите, я поговорю с официантом немедленно.

2. A: В моей комнате разбито окно!

B: Я пришлю кого-нибудь сейчас же.

3. A: Ковер в моей комнате ужасно грязный.

B: Я попрошу горничную пропылесосить ваш номер.

4. А: Я не могу открыть шкаф.

B: Я пришлю кого-нибудь помочь вам немедленно.

5. A: У меня в номере нет горячей воды!

B: Инженер будет у вас через пару минут.

 

 

1. A: I called you three times, but breakfast was never brought.

B: Sorry, I’ll talk to the waiter immediately.

2. A: The window is broken in my room!

B: I will send someone now.

3. A: The carpet in my room is terribly dirty.

B: I will ask the maid to vacuum your room.

4. A: I can’t open the wardrobe.

B: I will send someone to help you immediately.

5. A: I have no hot water in my room!

B: The engineer will come to you in a few minutes.

(10 баллов)

4. Read the following letter of complaint and write a reply to it.

Dear Sir/ Madam,

We are writing to complain about our holiday in Venice. We stayed in the ‘four-star’ hotel Rialto in June. The travel agent told us it would be fine at that time of the year, but it was not ‘sunny’: it rained every day and the streets were flooded. As a result, we couldn’t walk about the famous streets of Venice.

Your brochure said that ‘rooms overlook a canal’ but our room overlooked a narrow street with a view of a brick wall. Your brochure also said the hotel had beautiful antique Venetian furniture – our room only had an uncomfortable bed and an old chair. When we complained to the receptionist, she offered us a suite – at an additional charge!

In a four-star hotel I expect to find a satellite TV, but there wasn’t one in our room. When we asked the receptionist, she said there weren’t any TVs in the hotel and that we could watch TV at home. In addition to all these problems, room service was too slow.

In conclusion, our holiday to Venice was ruined by all these inconveniences. We are very unhappy with the service we received and we would like our money back. We await your reply and our compensation.

Yours faithfully,

Peter and Amy Harrison

(10 баллов)

 

Dear Mr. and Ms.Harrison,

I am writing to apologoze for any inconvenience you had. I realize how much this must have upset you, and I beg to accept my sincere apologies.

 

As far I know the weather at that time of the year is really beautiful. But the weather can change. As for furniture and a view we apologize for it, because it is our fault. We have mixed up the rooms. We are ready to compensate it and to give some of your money back.

 

I hope my apologizes will be accepted.

 

Yours sincerely,

Garry Wilson.

 

 

Entertainment

5. Match the words with their definitions.

Tourist attraction 3   Entertainment 7   Souvenir shop 1 Handicraft 2   Amusement park 6   Theme park 5     Sightseeing tour 4

1 a place where people can buy objects that will help them to remember their trip 2 the art or skill of making articles by hand, often pottery or fabrics 3 anything that may cause a tourist to visit an area 4 a trip of less than a day’s duration for the purpose of looking at local attractions 5special kind of amusement park that has a unifying concept 6an area that offers different kinds of amusements or entertainments, such as thrill rides, magic shows 7 activities that amuse people, such as going to theatres, night clubs, art exhibitions and so forth (7 баллов)

6. Read an article about places to visit in Great Britain and answer the questions.
7. York

The history of York stretches back to Roman times. Few cities look as completely medieval as York as many buildings have remained more or less unchanged for centuries. With its ancient wooden houses and narrow winding streets, the whole city gives off an atmosphere of history. Today, these streets contain a fascinating variety of shops. York has been called «the City of churches» for there are no fewer than 17 pre-Reformation churches within the city walls. The pride of York is the huge and magnificent Minster which towers over the whole city. It is thought to contain the largest area of medieval coloured glass in the world. If you don’t want to join a group tour, there are cassettes – complete with Sony Walkman – which will tell you all about the city.

1. Dover

The white cliffs of Dover are familiar to millions of travellers. Dover, the gateway to Britain, is the busiest terry port in Europe. In times gone by, the town has been host to kings, armies, pilgrims and all kinds of travellers. Ancient monuments and ruins testify to Dover’s long and fascinating history and today the town offers a great deal to interest visitors all the year round. On a fine day, the harbour itself offers excellent walks. Particularly recommended is the Prince of Wales Pier at the end of which you will find a viewing place with a splendid outlook over the entire port, the white cliffs and Dover Castle. With two direct trains each hour from London Victoria and London Charing Cross, Dover is ideal for a day-trip from the capital.

1. Portsmouth

This is a very special year for Portsmouth. The historic military city is celebrating its 800th anniversary and we want you to join the party! Apart from special events such as military displays and parades, there is always something to do in Portsmouth. Visit our historic ships, explore under the sea in our Underwater World, enjoy the year-round Resort Centre – the possibilities are endless. And once you’ve had a taste of what the town has to offer, why not hop on the luxury cruise vessel Solent Enterprise and enjoy a leisurely day trip to the beautiful Isle of Wight?

1. Oxford

Oxford has a timeless beauty which is found at every twist and turn of this ancient university city: in the soft golden stone of the college buildings and the peaceful courtyards and gardens. There is so much to see and do in Oxford. Take the «Guide Friday» open-top bus tour to see 25 of the 35 colleges – it leaves every 15 minutes and one ticket lasts all day. Or explore on foot – guided walking tours start at the information centre. Get a bird’s eye panorama of the whole city from the top of St Mary’s. Take a journey through time at the unique Oxford Story exhibition in Broad Street. And then there are the shops. Lose yourself in famous Blackwell’s bookshop in Broad Street – with the largest display of books for sale in one room anywhere in the world. The Gallery at Gloucester Green has a busy cosmopolitan atmosphere, with speciality shops, pavement cafes and street entertainers. And of course there are many big name shops too.

1. Llangollen

For six days every July, Llangollen becomes the cultural centre of the world, attracting choirs, musicians, folk singers and dancers from all continents. Over 40 different countries are represented with colourful national costumes, taking part in daily competitions and performing in evening concerts. But if you are more of the outdoor type, why not try riding the rapids? Experience the excitement of white water rapids on the River Wild. All equipment can be hired. Llangollen is also a centre for outdoor clothing and equipment for climbing, walking, mountain biking and camping. From Llangollen wharf you can embark on a 45-minute horse drawn boat trip along the river or, on certain days, you can go for a longer journey on the Thomas Telford, which has refreshments on board to add to your enjoyment.

Questions

Which town would you recommend to someone who:

• would like to attend an international festival? I would recommend Llangollen.
• is interested in the history of warfare? I would recommend Portsmouth.
• likes shopping? I would recommend Oxford.
• enjoys a good view? I would recommend Dover.
• wants to buy sporting equipment? I would recommend Llangollen.
• likes to be given information as they tour? I would recommend Oxford.
• enjoys relaxing river trips? I would recommend Llangollen.
• wants a day out while staying in London? I would recommend Dover.
• wants a day out on an island? I would recommend Portsmouth.
• enjoys outdoor activities? I would recommend Oxford.
• would like to visit a town which has not changed for hundreds of years? Yes, I would like to visit a town which has not changed for hundreds of years – York.
• is interested in academic institutions? Oxford.

(12 баллов)

7. Complete the text with the words from the box.

a.    Double-Decker buses	b.    tour guide	c.     concierge	d.    do sightseeing
e.     pre-arranged route	f.      art galleries	g.    landmarks	h.    handicrafts
i.      attractions	j.      entertainment	k.    shop	l.      local markets

 

City Tours — The Best Way to See the City

Booking a city tour is a great way to save time and avoid stress. The tour will take you to and teach you about popular ¹ attractions. Additionally, it will allow you to be stress-free because someone chauffeurs you. The ² concierge at your hotel will give you specific information about a city tour. You should ask about the cost, the route, the starting time, the point of departure and a length. You should also ask about transportation and reservations.

³ Double-Decker buses are commonly used for city tours. These offer passengers good views of the city. The bus driver may be your ⁴ tour guide, or there may be a separate guide on the bus. The guide will explain what there is to know about each attraction. Keep in mind that you won’t stop at every attraction that the guide discusses, because there isn’t enough time.

Each city tour has a ⁵ pre-arranged route. You will likely see cultural attractions, such as museums and ⁶ art galleries, places of ⁷ entertainment like parks or exhibitions and other famous areas or ⁸landmarks. On the tour lunch may be included. On many tours you will be dropped off near restaurant and given some free time to eat, ⁹ do sightseeing and ¹⁰shop on your own. Most tours will also make stops at ¹¹ local markets for you to buy local ¹² handicrafts and souvenirs.

Depending on the size of the city, there may be more than one company giving tours. Choose the tour that has a brochure you like. Also make sure that your guide speaks your language, or that there is a translation service. If you can’t understand your guide, you will have a bad day.

(12 баллов)

Cruises

8. The following text gives information to passenger going on a cruise. Some of the sentences have been removed. Read the text and put the sentences below into the correct places.

Your holiday questions answered

1. Can my friends come and see me off?

Of course your friends are welcome to give you the traditional send-off from the pier side.

                ¹ d.    But for security reasons, visitors are not permitted on board Acardia, Canberra, Victoria or Oriana, or in the passenger terminal.

2. When do I eat?

There are two sittings for meals and you can request the sitting you’d prefer, the table size you’d like. Where there is particularly heavy demand for one sitting, tables will be allocated in order of booking date. ² h.      Please remember that tables for two are extremely limited and cannot be guaranteed.

3. Special diets.

Naturally we can provide diabetic, fat-free, vegetarian, and gluten-free meals. ³ g.    Kosher food can also be provided. In order to give us plenty of time to place the necessary orders and to give you the best possible service, please let us know your needs three to four weeks in advance.

4. Talking of children…

We want your whole family to have a wonderful holiday and we therefore provide a daily programme for children. ⁴ k.     Children under five can also be left in our supervised night nursery. For children aged two to nine, all four ships have a Junior Club which is open from 9 a.m. to 10 p.m. ⁵ j.        In this case, a free shuttle service ashore will be provided. This operates from 6 p.m. to 2 a.m. and on Oriana, there is an in-cabin baby listening facility.

5. I love to shop. Can you help?

As you’d expect, your sea-going home can provide all sorts of necessities you may have forgotten to bring – toothpaste, batteries, film, chocolate, postcards. What you may not expect, however, is the dazzling array of luxury items. ⁶ f.      Fine perfumes, cameras, personal stereos, and evening wear can be bought on board at tempting shipboard prices.

6. What about keeping healthy?

Quite apart from our programmes of exercise and keep-fit classes, you’ll find we have ample facilities for those who wish to stay in shape. Another reassuring fact is that all our ships have a fully equipped medical centre, complete with doctors and nurse. ⁷ c.       Treatment is charged at private rates, but you’ll find that in most cases you will be covered by your holiday insurance.

7. What about a good read?

All ships have a library where you’ll find a good selection of books, both fact and fiction. ⁸ b. And every day a copy of the ship’s newspaper will be delivered to your cabin to keep you up to date with all the activities on board.

8. Money matters.

For your convenience, P&O operates a cash-free system on board. ⁹ e.          All your purchases can be signed for and your account can be settled by credit card, charge card, or cash at the end of your cruise.

9. Going ashore

Wherever possible, your ship will dock, allowing you to come and go as you please. Sometimes, in smaller ports, the ship will anchor at sea. ¹⁰ a.    Advance booking is recommended, though naturally you can book at the tour office on board. While the ship is in port, the restaurants, bars and other facilities will be available to you.

• To tour or not to tour?

It’s your decision entirely. We offer a comprehensive range of full- and half-day tours at most ports. We will send you full details about six weeks before you sail. ¹¹ i.  At the start of your holiday you’ll be invited to an informal meeting where our Youth Staff will explain the facilities in detail. If you prefer to make your own arrangements, you’ll find a folder of port guides in your cabin.

 

1. Advance booking is recommended, though naturally you can book at the tour office on board.
2. And every day a copy of the ship’s newspaper will be delivered to your cabin to keep you up to date with all the activities on board.
3. Treatment is charged at private rates, but you’ll find that in most cases you will be covered by your holiday insurance.
4. But for security reasons, visitors are not permitted on board Acardia, Canberra, Victoria or Oriana, or in the passenger terminal.
5. All your purchases can be signed for and your account can be settled by credit card, charge card, or cash at the end of your cruise.
6. Fine perfumes, cameras, personal stereos, and evening wear can be bought on board at tempting shipboard prices.
7. Kosher food can also be provided.
8. Please remember that tables for two are extremely limited and cannot be guaranteed.
9. At the start of your holiday you’ll be invited to an informal meeting where our Youth Staff will explain the facilities in detail.
10. In this case, a free shuttle service ashore will be provided.
11. Children under five can also be left in our supervised night nursery.

• баллов)

9. Complete the text with the correct present perfect or past simple form of the verbs in brackets.

Air Travel Brings Rapid Change

In the 1960s it ¹ (become) BECAME cheaper and faster to travel by air than by sea.  Shipping companies ² (start) STARTED fly-cruises, offering to fly passengers to their ships at faraway ports. Older transatlantic liners ³ (not/be) WERE NOT able to compete with jumbo jets.  The original Queen Mary, for example, ⁴ (go) WENT out of service in 1967 and ⁵ ENDED (end) her days as a hotel and museum ship in Long Beach, California.

 

Mass cruising

Since the early 1970s, tour operators and cruise lines in Europe ⁶ (offer) HAS OFFERED cruises as a holiday experience.  Since the seventies, cruises ⁷ (operate) HAVE OPERATED in all continents and new, larger ships ⁸ (enter) HAVE ENTERED service in recent years.  The industry ⁹ (never/be) HAS NEVER BEEN so successful and passengers ¹⁰ (never/have) HAVE NEVER BEEN so much choice.  Among the new cruise ships are Royal Caribbean International’s Voyager of the Seas and Cunard’s Queen Mary2.  A new generation of cruise ships ¹¹(arrive). HAS ARRIVED

• (баллов)

10. Translate into English.

Один из самых популярных маршрутов — круиз Москва — Ас­трахань — Москва, ведущий в низовья Волги. Теплоход отправит­ся в рейс от Северного Речного вокзала города Москвы.

Знакомство с достопримечательностями начинается на второй день вашего путешествия. Первой стоянкой теплохода станет один из самых сказочных городов Верхней Волги — Углич. На приста­ни вас радушно встретит фольклорный ансамбль, и под звон ко­локолов Спасо-Преображенского собора начнется ваша увлека­тельная экскурсия по этому древнему городу, основанному, по мнению историков, в X веке.

Следующий город по маршруту — Кострома, основанный в 1152 году Юрием Долгоруким. Уютный прогулочный катер доста­вит вас в Ипатьевский монастырь — колыбель рода Романовых. Также программой предусмотрены прогулка по городу и знаком­ство с его уникальнейшим архитектурным ансамблем и знаменитыми торговыми рядами рубежа XVIII—XIX столетий.

На следующий день вы посетите «волжскую столицу», город Нижний Новгород. Там вас ожидает обзорная автобусная экскур­сия по городу и осмотр главной его достопримечательности — Нижегородского кремля.

Далее вы посетите Казань — столицу Татарстана, Самару — один из красивейших старинных городов среднего Поволжья, Вол­гоград — крупный промышленный, административный, культур­но-просветительский и учебный центр.

Самый дальний пункт следования — Астрахань. На обратном пути — знакомство с Саратовом, Ульяновском, Чебоксарами,  Ярославлем. Через 12 дней увлекательного путешествия вы вернетесь обратно на Северный Речной вокзал столицы.

Желаем вам приятного путешествия!

(14 баллов)

One of the most popular routes is the Moscow-Astrakhan-Moscow cruise leading to the lower reaches of the Volga. The ship goes from the Northern River Station of Moscow.

You will see sightseeing on the second day of your trip. The first parking of the ship will be one of the most fairly-tale cities of the Upper Volga — Uglich. At the dock you will be welcomed by the folklore ensemble, and under the sounds of the bells of the Transfiguration Cathedral, your fascinating tour around this ancient city, founded, according to historians, in the 10th century, will begin.

The next city along the route is Kostroma, founded in 1152 by Yury Dolgoruky. A cozy pleasure boat will bring you to the Ipatiev Monastery — the cradle of the Romanov dynasty. The program also includes a walk through the city and acquaintance with its unique architectural ensemble and famous market stalls built in the XVIII — XIX centuries.

The next day you will visit the «Volga capital», the city Nizhny Novgorod. There you will have a sightseeing bus tour of the city and see its main attraction — the Nizhny Novgorod Kremlin.

Then you will visit Kazan — the capital of Tatarstan, Samara is one of the most beautiful ancient cities of the middle Volga region, Volgograd is a large industrial, administrative, cultural, educational and educational center.

The most distant destination point is Astrakhan. On the way back you will get acquainted with Saratov, Ulyanovsk, Cheboksary, Yaroslavl. After 12 days of exciting journey, you will return back to the North River Station of the capital.

We wish you a pleasant journey!