Задание 1 Fill in the gaps with the words and expressions

a. hiring and firing	f. housekeeper	j. chef
b. advertising and publicity	g. bellboy	k. tangible and intangible
c. external	h. concierge	l. night’s occupancy
d. doorman	i. maitre d’hotel	m. costs and revenues

1 A chef is a person in a restaurant who manages the kitchen and kitchen staff.

2. A housekeeper is in charge of linen, decoration and general cleanliness of the hotel.

3. The sales department also arranges the hotel promotion which involves advertising and publicity

4. A doorman receives guests, opens the door, orders taxi-cabs etc.

5. A concierge must be fluent in several languages and have an outgoing personality.

6. The personal department deals with hiring and firing.

7. A bellboy must assist the guest with his luggage and run errands for him.

8. As for the external sales, they deal with prospective customers.

9. The maids do the make-up after a night’s occupancy.

10. Hospitality is a combination of tangible and intangible goods.

11. The accountants in the back of the house match costs and revenues

12. A maitre d’hotel — a person in a restaurant who meets and seat customers in a dining room.

 (12 баллов)

Задание 2. Match the jobs (1-8) with the duties (A-H).

1. a maintenance worker E 2. a concierge G 3. a night auditor C 4. a doorman D 5. a housekeeper F 6. a bellhop H 7. a valet A 8. a front desk clerk B

a. a person who parks cars for guests b. a person who rents rooms to guests c. a person who handles guests and financial matters at night d. a person who waits at the hotels entrance and greets new guests e. a person who fixes broken items in the hotel f. a person who cleans the hotel g. a person who tells hotels guests about local entertainment h. a person who carries bags to rooms for guests

(8 баллов)

Задание 3. Write the hotel employee’s position corresponding to each description.

1. Someone has to make sure that everything in the guest’s rooms is in order. Hotel Manager

2. Mr and Mrs Murphy would like to discuss arrangements for their daughter’s wedding reception. Wedding Coordinator

3. The guests’ bills need to be prepared. Accountant

4. The sheets and towels have to be taken upstairs. Maids

5. The busy summer season is approaching and more staff are required. Additional staff

6. This letter booking two rooms for next month needs a reply. Reservationist

7. Someone has to welcome guests and complete the registration form. Front Desk Clerks

8. Someone has to prepare early morning teas. Kitchen staff

9. A lady on the telephone wants to know if there is a room available at the weekend. A client / tourist/customer

(9 баллов)

Задание 4. Write about the Concierge’s duties and responsibilities ( 6-8 items)

Hotel concierge responsibilities include:

 Welcome customers upon entrance and confirm reservations.

 Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.

 Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.

 Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.

 Arrange events, excursions, transportation etc. upon request from hotel residents.

 Answer the phone and make reservations, take and distribute messages or mail and redirect calls.

 Respond to complaints and find the appropriate solution.

(4 баллов)

Задание 5. Translate into English.

1. «Гостеприимство» охватывает гостиничные и ресторанные услуги. Оно может охватывать все виды компаний, которые предоставляют размещение и питания для клиентов.

2. Первый человек, который встречает гостей в отеле, это швейцар. Он помогает гостям садиться и выходить из машин и такси, открывает и держит для них дверь и подносит их багаж.

3. Работники службы приема приветствуют гостей, регистрируют их и закрепляют за ними номера.

4. Посыльные сопровождают гостей в номер, показывают как отпирать и запирать дверь и как пользоваться приборами в номере. Они также выполняют поручения гостей.

5. Консьерж дает гостям информацию по гостинице и городу и занимается организацией туристских услуг.

6. Консьерж должен бегло говорить на многих языках и иметь общительный характер.

7. Горничные должны делать генеральную уборку после того, как гости освобождают номера и ежедневную косметическую уборку. Они должны заменить полотенца и принести туалетные принадлежности.

8. Метрдотель приветствует и рассаживает гостей в ресторане. Официанты подают блюда, а сомелье рекомендуют и подают напитки.

 

1. Hospitality covers hotel and restaurant services. It can cover all types of companies that provide accommodation and catering to customers.

2. The first person who receives guests at the hotel is a doorman. He helps guests to get in and out of cars and taxis, he opens and holds a door for them and brings their luggage.

3. The reception desk welcomes guests, registers them and assigns them numbers.

4. Bellhops assist guests to a room, show how to unlock and lock a door and how to use devices in a room. They also run errands.

5. A concierge provides guests with information on a hotel and a city and organizes tourist services.

6. A concierge must be fluent in several languages and have an outgoing personality.

7. Maids must do the make-up after a night’s occupancy and do the daily cleaning. They should must change towels and bring toiletries.

8. The maitre d’hotel meets and seat customers in a restaurant.

9. Waiters serve, and sommeliers recommend and serve drinks.

(8 баллов)

 

Задание 6. Read the advertisement and write a cover letter together with your CV.

Hilton

Phuket Arcadia Resort & Spa

Come join an industry leader! Hilton Phuket Arcadia Resort & Spa offers 685 guest rooms, 5 meeting rooms, 9 dinning outlets, and a spectacular 1,500 m2 Thai style spa all set amidst 75 lush tropical acres. Renovated in 2004, this beachside resort offers a great opportunity for candidates seeking growth opportunities in the hospitality industry.

 Financial Controller

 Assistant Financial Controller

Applicants must have at least 2 years’ experience in same/similar positions in the hospitality industry.

 Senior Human Resource Coordinator

Recruiting experience and knowledge of labor laws are essential.

 Restaurant Manager

Minimum of 1 year’s experience as a Restaurant Manager of Asst. Restaurant Manager.

 Executive Pastry Chef

Must have large volume pastry and baking experience

 Night Manager, Duty Manager, Front Office Shift Leader

Front office Fidelio experience and a demonstrated ability to lead are required.

 Guest Service Agent

Some experience in guest service is essential, ideally in a 5-star hotel environment.

 Event Service Manager

Experience is convention or catering sales and management is preferred

 Event Services Coordinator

Must have convention or catering coordination experience

Essential criteria for all position

 Good command of written and spoken English

 Computer literate with experience in hotel specific software

 Skills and experience gained in 5-star hotels is preferred

Qualified and interested applicants should email or fax their resume to the Director of Personnel Development, E-mail: Recruitment.Phuket@hilton.com or Fax. 076 370 695 (Bangkok Post. Classified. March 19, 20__)

 

Dear Sirs,

I am applying for a Restaurant Manager, advertised in the magazine “Only for You” last Monday.

I have always been interested in hospitality, and during the school holidays I used to work in a cafe as a waiter. Please find details of my qualifications and work experience in the enclosed curriculum vitae.

Last year I was a student at the secondary school №22. Since I left school I entered a university of Tourism and Hospitality which I graduated five years ago. I also have experience of working as a Guest Service Agent and a Concierge.

I look forward to hearing from you.

Yours faithfully

Oleg Ivanov

(9 баллов)

Curriculum Vitae

Identification

Name Oleg Ivanov

Date of birth                                       22.05.1992

Address Moscow, Tverskaya Street, 22-45, 215585

Tel. No. +7925696865978

Marital status single

Career objective I am seeking a job where I can use my experience to help your company meet its goals.

Work experience Waiter, Guest Service Agent, Concierge

Education Secondary school №22, the university of Tourism and Hospitality

Personal background and interests (languages, special skills)

English – Intermediate, Russian – native.

Interests – books, cars, sport

(10 баллов)

  

Тема «Средства размещения»

Задание 7. Read an extract from a brochure from the city tourism board. Choose the correct answers.

Lodging in Belleview

There are many activities for visitors to Belleview, including shopping, sight-seeing and fishing. But where do visitors sleep?

Some visitors enjoy the outdoors. They pitch tents and go camping at a campsite. Or they stay in lakeside cabins. Tourists on a budget stay in our youth hostel. We also offer budget ratings. The local bed and breakfast is comfortable and cozy. It’s perfect for a romantic getaway. Some holidaymakers want to relax. They like to stay at our resort. A nature-friendly eco-resort is also available.

  

1. What is the passage mostly about?

a. the difference between resorts and eco-resorts?

b. where to stay on a budget

c. different places for visitors to stay

d. a description of a resort

2. According to the passage, where can tourists on a budget stay?

a. a lakeside stay b. a bed and breakfast

c. an eco-resort d. a youth hostel

3. What is probably true about a man who rents a cabin?

a. He wants to be around other people.

b. He enjoys the outdoors.

c. He has never stayed at a resort.

d. He is on a romantic getaway.

  (3 балла)

 

Задание 8. Write a word that is similar in meaning to the underlined part.

a. motel b. cabin c. resorts d. campsite e. eco-resorts

1. The family visits the mountains and rents a log house. cabin

2. The French Riviera has many places for resting and relaxing. resorts

3. Elizabeth is on a budget. She rents a room in a roadside hotel. motel

4. Many vacationers stay at nature-friendly places. eco-resorts

5.

6. Frank likes nature. He stays at a place to put up a tent. campsite

 

(5 баллов)

Задание 9. Match the following descriptions with the types of hotels given in the box.

1. resort hotel 2. motel 3. country house 4. hotel

5. commercial hotel 6. airport hotel 7. congress hotel 8. guest house

a. It is built specially to provide a service to motorists. motel

b. It provides accommodation for people going to or coming from other countries, usually only staying for one night. Guest house

c. It is situated in a place where tourists like to stay, often near the sea. Guests may stay for a week or two, and usually book in advance. Resort hotel

d. It provides facilities for large meetings and conferences, with a lecture theatre and exhibition facilities. Congress hotel

e. It is often situated in a town center, and provides accommodation for traveling businessmen, staying only one or two nights. Commercial hotel

f. It provides low-priced accommodation, usually on a small scale, for holiday visitors or for long stay guests. hotel

g. It is situated in pleasant scenery, and provides comfortable but informal accommodation for people who want to relax in a quiet place. Country house

 

(8 баллов)

Задание 10. Render the text into English.

1. В Турции ежегодно строится много курортных отелей.

2. Большинство из них соответствуют международным стандартам.

3. Отели класса «люкс» и «суперлюкс» обычно располагаются в фешенебельных районах. Они предназначены для обеспеченных клиентов и деловых людей.

4. Номера в отелях класса «люкс» оснащены современным оборудованием и дорогой мебелью.

5. Мотели предоставляют клиентам комфортабельные номера, ужин и стоянку для автомобиля.

6. Курортные отели почти всегда расположены в живописных уголках – в горах, на берегу реки или моря, в лесу.

7. Согласно Европейской классификации, все гостиницы делятся на 5 категорий – 1, 2,3,4 и 5-звездочные. Основанием для такой классификации служат качество предлагаемого обслуживания и предоставляемые отелем удобства.

8. Количество обслуживающего персонала зависит от категории отеля. В гостинице класса «люкс» один номер могут обслуживать до 3 человек. В других отелях количество персонала колеблется от 1 человека на номер и даже 1 человека на несколько номеров.

 

1. Many resort hotels are built annually in Turkey.

2. Most of them conform to the international standards.

3. Luxury and deluxe hotels are usually located in fashionable areas. They are intended for wealthy customers and business people.

4. Rooms in luxury hotels are equipped with modern equipment and expensive furniture.

5. Motels provide customers with comfortable rooms, dinner and parking.

6. Resort hotels are almost always located in picturesque areas — in the mountains, on the banks of a river or a sea, in a forest.

7. According to the European classification, all hotels are divided into 5 categories — 1, 2, 3, 4 and 5-star. The basis for this classification is the quality of the service offered and the facilities provided by the hotel.

8. The number of staff depends on the category of hotel. One room can be served up to 3 people in a luxury hotel. In other hotels the number of staff can be from from 1 person for a room and even 1 person to several rooms.

(8 баллов)

Задание 11.Match the terms with the definitions of room types.

1. Family apartment I   2. Villa J   3. Studio E   4. Executive room B   5. Presidential Suite A   6. Room for disabled people H   7. Duplex G   8. Apartment C   9. Connecting rooms D   10. Superior F

a. a vast room for business people divided into 2 areas: a bedroom and a business room b. a suite with more expensive decoration c. the highest step of suite category, normally included tow-three bedrooms d. two rooms side by side with a connecting door e. a room of two and more rooms with an equipped kitchen that looks like a flat f. a room bigger than a standard g. includes two-three room apartment with a dining room , equipped kitchen, two bedrooms h. a room especially designed for handicapped people with comfortable shower i. one room bigger than the standard with built-in kitchen j. a separate 3-6 rooms house with an individual swimming pool

 

(10 баллов)

Задание 12. Translate into English

1. Цены в гостинице зависят от многих факторов: ее уровня, месторасположения, сезона, дня недели, типа номера, этажа, вида из окна и т.д.

2. В период высокого сезона цены обычно повышаются, а в период низкого сезона — понижаются.

3. Гостиницы представляют различные скидки: скидки большим тургруппам, пенсионерам, бизнесменам, корпоративным клиентам и т.д.

4. Особо важные клиенты часто получают скидки или проживают бесплатно.

5. Дети до 12 лет, проживают бесплатно в одной комнате с родителями.

6. К скидкам можно отнести и предоставление номера более высокой категории по цене стандартного.

 

 

1. Prices in a hotel depend on many factors: its level, location, season, a day of the week, a room type, a floor, view from the window, etc.

2. Prices usually go up in the high season, and in the low season they fall.

3. Hotels give various discounts: for large tourist groups, retirees, businessmen, corporate clients, etc.

4. VIP clients often receive discounts or stay for free.

5. Children under 12 years stay for free in the same room with their parents.

6. The rooms of a higher category for the price of the standard can also be discounts.

(6 баллов)