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Задание 4. Write about the Concierge’s duties and responsibilities ( 6-8 items)

• Welcome customers upon entrance and confirm reservations.
• Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel residents.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution.

(4 баллов)

Задание 5. Translate into English.

1. «Гостеприимство» охватывает гостиничные и ресторанные услуги. Оно может охватывать все виды компаний, которые предоставляют размещение и питания для клиентов.
2. Первый человек, который встречает гостей в отеле, это швейцар. Он помогает гостям садиться и выходить из машин и такси, открывает и держит для них дверь и подносит их багаж.
3. Работники службы приема приветствуют гостей, регистрируют их и закрепляют за ними номера.
4. Посыльные сопровождают гостей в номер, показывают как отпирать и запирать дверь и как пользоваться приборами в номере. Они также выполняют поручения гостей.
5. Консьерж дает гостям информацию по гостинице и городу и занимается организацией туристских услуг.
6. Консьерж должен бегло говорить на многих языках и иметь общительный характер.
7. Горничные должны делать генеральную уборку после того, как гости освобождают номера и ежедневную косметическую уборку. Они должны заменить полотенца и принести туалетные принадлежности.
8. Метрдотель приветствует и рассаживает гостей в ресторане. Официанты подают блюда, а сомелье рекомендуют и подают напитки.

1. Hospitality covers hotel and restaurant services. It can cover all types of companies that provide accommodation and catering to customers.
2. The first person who receives guests at the hotel is a doorman. He helps guests to get in and out of cars and taxis, he opens and holds a door for them and brings their luggage.
3. The reception desk welcomes guests, registers them and assigns them numbers.
4. Bellhops assist guests to a room, show how to unlock and lock a door and how to use devices in a room. They also run errands.
5. A concierge provides guests with information on a hotel and a city and organizes tourist services.
6. A concierge must be fluent in several languages and have an outgoing personality.
7. Maids must do the make-up after a night’s occupancy and do the daily cleaning. They should must change towels and bring toiletries.
8. The maitre d’hotel meets and seat customers in a restaurant.
9. 9. Waiters serve, and sommeliers recommend and serve drinks.

(8 баллов)

Задание 6. Read the advertisement and write a cover letter together with your CV.

Hilton

Phuket Arcadia Resort & Spa

Come join an industry leader! Hilton Phuket Arcadia Resort & Spa offers 685 guest rooms, 5 meeting rooms, 9 dinning outlets, and a spectacular 1,500 m2 Thai style spa all set amidst 75 lush tropical acres. Renovated in 2004, this beachside resort offers a great opportunity for candidates seeking growth opportunities in the hospitality industry.

• Financial Controller
• Assistant Financial Controller

Applicants must have at least 2 years’ experience in same/similar positions in the hospitality industry.

• Senior Human Resource Coordinator

Recruiting experience and knowledge of labor laws are essential.

• Restaurant Manager

Minimum of 1 year’s experience as a Restaurant Manager of Asst. Restaurant Manager.

• Executive Pastry Chef

Must have large volume pastry and baking experience

• Night Manager, Duty Manager, Front Office Shift Leader

Front office Fidelio experience and a demonstrated ability to lead are required.

• Guest Service Agent

Some experience in guest service is essential, ideally in a 5-star hotel environment.

• Event Service Manager

Experience is convention or catering sales and management is preferred

• Event Services Coordinator

Must have convention or catering coordination experience

Essential criteria for all position

• Good command of written and spoken English
• Computer literate with experience in hotel specific software
• Skills and experience gained in 5-star hotels is preferred

Qualified and interested applicants should email or fax their resume to the Director of Personnel Development, E-mail: Recruitment.Phuket@hilton.com or Fax. 076  370 695  (Bangkok Post. Classified. March 19, 20__)

Dear Sirs,

I am applying for a Restaurant Manager, advertised in the magazine “Only for You” last Monday.

I have always been interested in hospitality, and during the school holidays I used to work in a cafe as a waiter. Please find details of my qualifications and work experience in the enclosed curriculum vitae.

Last year I was a student at the secondary school №22. Since I left school I entered a university of Tourism and Hospitality which I graduated five years ago. I also have experience of working as a Guest Service Agent and a Concierge.

I look forward to hearing from you.

Yours faithfully

Oleg Ivanov

(9 баллов)

Curriculum Vitae

Identification

Name               Alexandr Sokolov

Date of birth        14.01.1993

Address             Sankt Petersburg, Nevskaya Street, 27-33, 252475

Tel. No.            +7925695424781

Marital status     single

Career objective I am seeking a job where I can use my experience to help your company meet its goals.

Work experience Waiter, Guest Service Agent, Concierge

Education Secondary school №22, the university of Tourism and Hospitality

Personal background and interests (languages, special skills)

English – Intermediate, Russian – native.

Interests – books, cars, sport

(10 баллов)

Задание 10. Render the text into English.

1. В Турции ежегодно строится много курортных отелей.
2. Большинство из них соответствуют международным стандартам.
3. Отели класса «люкс» и «суперлюкс» обычно располагаются в фешенебельных районах. Они предназначены для обеспеченных клиентов и деловых людей.
4. Номера в отелях класса «люкс» оснащены современным оборудованием и дорогой мебелью.
5. Мотели предоставляют клиентам комфортабельные номера, ужин и стоянку для автомобиля.
6. Курортные отели почти всегда расположены в живописных уголках – в горах, на берегу реки или моря, в лесу.
7. Согласно Европейской классификации, все гостиницы делятся на 5 категорий – 1, 2,3,4 и 5-звездочные. Основанием для такой классификации служат качество предлагаемого обслуживания и предоставляемые отелем удобства.
8. Количество обслуживающего персонала зависит от категории отеля. В гостинице класса «люкс» один номер могут обслуживать до 3 человек. В других отелях количество персонала колеблется от 1 человека на номер и даже 1 человека на несколько номеров.

1. Many resort hotels are built annually in Turkey.
2. Most of them conform to the international standards.
3. Luxury and deluxe hotels are usually located in fashionable areas. They are intended for wealthy customers and business people.
4. Rooms in luxury hotels are equipped with modern equipment and expensive furniture.
5. Motels provide customers with comfortable rooms, dinner and parking.
6. Resort hotels are almost always located in picturesque areas — in the mountains, on the banks of a river or a sea, in a forest.
7. According to the European classification, all hotels are divided into 5 categories — 1, 2, 3, 4 and 5-star. The basis for this classification is the quality of the service offered and the facilities provided by the hotel.
8. The number of staff depends on the category of hotel. One room can be served up to 3 people in a luxury hotel. In other hotels the number of staff can be from from 1 person for a room and even 1 person to several rooms.

(8 баллов)

Задание 12. Translate into English

1. Цены в гостинице зависят от многих факторов: ее уровня, месторасположения, сезона, дня недели, типа номера, этажа, вида из окна и т.д.
2. В период высокого сезона цены обычно повышаются, а в период низкого сезона — понижаются.
3. Гостиницы представляют различные скидки: скидки большим тургруппам, пенсионерам, бизнесменам, корпоративным клиентам и т.д.
4. Особо важные клиенты часто получают скидки или проживают бесплатно.
5. Дети до 12 лет, проживают бесплатно в одной комнате с родителями.
6. К скидкам можно отнести и предоставление номера более высокой категории по цене стандартного.

1. Prices in a hotel depend on many factors: its level, location, season, a day of the week, a room type, a floor, view from the window, etc.
2. Prices usually go up in the high season, and in the low season they fall.
3. Hotels give various discounts: for large tourist groups, retirees, businessmen, corporate clients, etc.
4. VIP clients often receive discounts or stay for free.
5. Children under 12 years stay for free in the same room with their parents.
6. The rooms of a higher category for the price of the standard can also be discounts.

(6 баллов)