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1. Is it important to socialize with colleagues? Why? Yes, it is. It is important to socialize with colleagues, because they can help you in your work.
2. What is the best way to get to know your employees? I think the best way to get know your employees is to spend time with them outside work.
3. Is the knowledge of the nation’s office culture necessary in socializing? Why? Yes, it is. To my mind the knowledge of the nation’s office culture is necessary in socializing, because socialization culture is specific.
4. What are good social qualities of a manager and boss? The good social qualities of a manager and boss are amiability, positivity and openness.
5. What is different about socializing with friends and socializing with colleagues? The difference is in the ways of contacts. Communication with friends is informal and communication with colleagues is formal.
6. Do different cultures have different ideas about socializing with colleagues? Yes, they do. Different cultures have different ideas about socializing with colleagues.
7. Do you agree with a saying « Never mix business with pleasure»? Why? Yes, I do. I absolutely agree with this statement. I think you should work in the office and you shouldn’t speak about work while having rest.
8. Why is it important to understand the causes of workplace tension? It is important to understand the causes of workplace tension because it can help to eliminate them.
9. Why do some psychologists think that conflict can be useful? Conflict, while often avoided, is not necessarily bad. In fact, conflict can be good for organizations because it encourages open-mindedness and helps avoid the tendency toward group think that many organizations fall prey to. The key is learning how to manage conflict effectively so that it can serve as a catalyst, rather than a hindrance, to organizational improvement.
10. Which are eight common causes of conflict at work?

The eight causes are:

1. Conflicting resources.
2. Conflicting styles.
3. Conflicting perceptions.
4. Conflicting goals.
5. Conflicting pressures.
6. Conflicting roles.
7. Different personal values.
8. Unpredictable policies.
9. Why is it important to identify the nature of conflict? It is important to identify the nature of conflict because it can help to eliminate the conflict.
10. How can you prevent and manage difficult types of conflict in your team?

The first step in conflict management is learning how to prevent or minimize conflict. A team leader has several ways to do that. At the beginning of each project, or each meeting, ground rules should be developed. These should incorporate processes or behaviors that the group will allow or prohibit. Ground rules can be useful because as conflict arises, the leader can refer the team back to them for guidance. These tend to be good objective guidelines that remove the leader from the role of enforcer.

Another technique is to develop a team agreement on how the group will resolve conflict if it does occur. This gets them to focus on good resolution behaviors, and prepares the team with a process that is available if necessary.

Have you ever been involved in any conflicts with your colleagues? Can you identify the type of the conflict? Yes, I have. It was the conflict about the quality of my colleague’s work.

What behaviour at work do you find inappropriate or unacceptable? Why?

Behaviour that has created or has the potential to create a risk to a staff member’s health and safety. Examples of unacceptable behaviour include, but are not limited to:

• bullying
• emotional, psychological or physical violence or abuse
• occupational violence
• discrimination
• aggressive/abusive behaviour
• unreasonable demands and undue persistence
• disruptive behaviour.

Why is it necessary to communicate openly with your team? I think that people feel when you communicate openly and then they can do their work better.

What must be done if you suspect that team members are experiencing conflict? I think one of the ways is to make jokes.

What is the difference between functional and chronological CV? Chronological CV. This format is simple and to-the-point. It begins with a summary which lists accomplishments throughout your career.

Functional CV. The beauty of the functional resume is that it helps to mitigate career flaws such as gaps in employment and job-hopping. But, it is also a way to showcase skills you learned as a result of a non-career path. Perhaps, you learned skills as a result of volunteer activities.

What is “Cover Letter”? Such a letter introduces you, explains your purpose for writing, highlights a few of your experiences or skills, and requests an opportunity to meet personally with the potential employer.

Does a cover letter really help? Why? Precisely because this letter is your introduction to an employer and because first impressions count, you should take great care to write an impressive and effective letter. Remember that the letter not only tells of your accomplishments but also reveals how effectively you can communicate.

Does understanding of your personal values really help you find a good job? Yes, it does. Understanding of your personal values really helps you find a good job.

What is a follow-up letter? What is its purpose? It is a lettersentas a follow-up to an initial letter or to a telephonecall, meeting.

II

JOB INTERVIEW QUESTIONS

Tell us something about yourself.

First of all, I would like to thank you for giving me this opportunity to introduce myself.

My name is… I have completed my degree in architecture and I completed my higher school studies in Moscow. My father is a doctor, he works in a hospital and my mother is a teacher. I am the only child in the family.

My positive quality is the following – I adopt easily new situation and I have friendly nature.

My negative quality is the following — I very often get tension.
My hobbies are playing guitar, cooking different styles of food and reading novels.

Thank you once again for giving me this opportunity.

How would your friends or colleagues describe you?

I am responsible, helpful, friendly, open and positive.

What are your strengths?  

I have an extremely strong work ethic. When I’m working on a project, I don’t want just to meet deadlines. Rather, I prefer to complete the project well ahead of schedule. Last year, I even earned a bonus for completing my three most recent reports one week ahead of time.

What are your weaknesses?

When I’m working on a project, I don’t want just to meet deadlines. Rather, I prefer to complete the project well ahead of schedule.

Suppose you are working with someone and you learn that he is stealing from the company. How would you feel? What would you do about it? I would feel bad. I would say this man not to do it.

What is your career goal? What do you plan to be doing ten years from now?

My goal right now is to find a position at a company where I can grow and take on new challenges over time. Ultimately, I’d like to assume more management responsibilities and get involved in product strategy. But most importantly, I want to work for an organization where I can build a career.

Do you have any relevant work experience?

Yes, I do. I have some relevant work experience.

What skills and abilities do you have that will be of use in this particular job? List your hard and soft skills.

I believe my skills and experience are a very good match for the person specification. You’re looking for someone with a significant amount of high-level experience in the retail clothing sector. I now have 5 years’ experience within this sector.  I feel I’m a very good match for the job but would of course be delighted to discuss any particular points in greater detail if you wish.

Could you tell us something about your university education and in particular your major coursework?

I graduated from the university with bachelor degree in architecture.

Tell me about a difficult situation you have had and how you handled it.

I had a difficult situation last year. It was a conflict with a client. I managed to solve this problem making jokes.

Why should we hire you?

I know how to perform the work. Here’s the proof. And I’m going to fit in with the company. Here’s the proof. Plus, I’m committed to the company. Here’s why.

Do you prefer to work alone or as a part of a team?

I prefer to work as a part of a team.

What qualities do you have that make you a good team player?

I am positive, friendly and communicative.

What do you value most in a job? What are you looking to get from this job?

I value security, flexibility or good Hours, likable co-workers, putting it all together.

What do you think your most significant accomplishment is and why?

I have several notable accomplishments in both my education and my work experience. Probably the most notable accomplishment was delivery of the mobile apps project during my internship this past summer.

What do you think the greatest problem will be with this job at the start?

I think that the greatest problem at the start will be exactingness to work.

How do you deal with criticism? I deal with criticism positively.

What kind of leadership style do you like the most? I prefer team leadership.

How much money do you expect to make annually? I expect to make annually 10 000 dollars.

III

CV QUESTIONS will be based on the students’ CVs which are to be printed out for the exam.