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Мы готовы помочь Вам.

I’m very sorry that the circumstances were such this year that our group will not be able to arrive to your wonderful Hotel. I don’t want to offend anyone, but I did my best. Tanya let us down a little. Having said that she no longer works for you and we should look for another hotel.

We found tickets with great difficulty, and suddenly Tanya moved the dates. I changed my flight again, the dates changed again. Then Tatyana said that there were no rooms. The tickets were canceled. And it was a group plan and there were small children. We were very upset, and we hope that next year we will stop by your hotel in June, having agreed in advance all issues with you personally without intermediaries. Thank you for your hospitality! I hope for further cooperation.