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Read the following letter and choose the words that are more formal or appropriate in it. What makes a letter more or less formal?

G B Engineering Services
Main Road
Betley
Crewe
Cheshire
CW3 9BH
Reservations Manager
Grange White Hall Hotel
2-5, Montague Street
Russell Square
London
WC1B 5BU 10 October

Dear Davie / Sir or Madam
I am writing / This is just a note to confirm a reservation that was made / I asked you for this morning by telephone. The reservation, for a couple of / two nights, is for me / myself, Andrew Evans.

I want / would like a room with a bathroom, from 13 – 15 October inclusive. I will be attending /’m going to pop into the Annual Trade Fair that is being held / is going on in London that week.

Is it all right / Would it be possible for me to have a room overlooking the garden? I think /am afraid that the room I was given / you gave me last year was rather / really noisy.

Thank you / Thanks for sending me the brochure about / regarding your conference facilities, which I received / got this morning. They look most interesting / great. Unfortunately / I’m sorry I can’t give you / am unable to provide you with any definite dates at the moment / now, as / because we have to finalize / sort out the details of our sales conference. But / However, I will contact you / ’ll drop you a line as soon as I can /possible.

I look forward /’m looking forward to meeting you on 13 October

Best wishes / Yours faithfully,

Andrew Evans

• Match the types of informal letters in A with the expressions in B. Some expressions can go with more than one letter.

A B
• Giving news

• Inviting

• Accepting an invitation

• Thank-you letter after a weekend visit

• Asking for some advice

• Giving advice

• Request

• Apology a
Thank you for inviting me to…
B This is just a quick note to tell you …
C Why don’t you try…?
D I am having a party on Saturday and I’d love you to come.
E I’d love to come. See you then.
F Just a quick note to say thank you…
G Let us know if you can come.
H It was lovely to see you again after so long.
I Sorry I haven’t written for so long, but I’ve been terribly busy.
J I have some problems with Tom. Do you think I should…?
K Could you do something for me?

• Write a letter to your friend. In your letter use suitable heading, salutation, complimentary close and signature.

a) An English friend of yours has written to you asking for some advice. S/he made up his/her mind to
learn the Russian language. Recommend your friend some textbooks. Express your willingness to send them
to him / her.

b) Invite a friend to come to stay at your place for a week. Suggest some dates. Say what you’d like to do during his / her stay with you. Suggest how the friend could travel and offer to meet him / her .

c) Your friend has invited you to come to stay with him / her. Accept the invitation, and say thank you. Give some information about how you’ll travel, and when you would like to arrive. Ask if the dates are OK with him / her.

Match the types of formal letters in A with the expressions in B. Some expressions can go with more than one letter. Write your answers combining numbers and letters. E.g..1F…….

A B
• Making an enquiry

• Inviting

• Applying for a job

• Looking for business partners

• Thank you and request

• Asking for some information

• Apologizing

• Paying a bill

• Making a request A
You very kindly sent me a brochure of holiday cottages. I would be very grateful if you could send me a price list too.
B I very much hope that you will be able to give favourable answer to my proposal
C Please find enclosed a cheque for…
D Apex Partners Inc. requests the pleasure of your company at a champagne reception to be held on…
E Please find my CV attached
F I am writing to enquire about…
G RSVP
H I would greatly appreciate being given an interview
I We apologize for any inconvenience you may have been caused
J I would be grateful if you would let me
know whether your company would be in a position to……
K Could I please have a receipt?
 

• Write a formal letter. In your letter use suitable heading, salutation, complimentary close and signature.
• Looking for business partners.
• Letter of apology.
• Letter of invitation.